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Call flow Process in a BPO/Contact center - …
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Call flow Process in a BPO/Contact center - …
Website URL:
http://bpmgeek.com/blog/call-flow-process-bpocontact-center
Category:
Confectionery
Call centers/Contact centers are being utilized heavily for managing customer relations. In the sections below I will try to explain how the basic call handling process works.
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